Return Policy

Last updated: July 29, 2026

This Return and Refund Policy (“Policy”) governs returns, exchanges, credits, and refunds for products purchased through https://www.aptika.com/ (the “Website”), operated by Aptika Inc. (“Aptika”, “we”, “us”, or “our”).

1. Return Authorization

Contact Aptika within 14 calendar days of delivery to request a Return Merchandise Authorization number (“RMA”).

Products must not be returned without an RMA. Unauthorized returns may be refused and returned to the customer at the customer’s expense.

Once an RMA has been issued, the product must be shipped within 14 calendar days. The RMA number must be clearly identified on the return shipment.

2. Non-Defective Products

To qualify for the return of a non-defective product, the product must be:

  • Unused and uninstalled;
  • In resalable condition;
  • In its original manufacturer packaging;
  • Complete with all accessories, cables, manuals, labels, and components;
  • Returned with intact product and manufacturer seals, when applicable.

Aptika does not normally accept opened or used non-defective products.

Approved returns of non-defective products are issued as an Aptika credit after inspection. They are not refunded to the original payment method.

A restocking fee of 10% to 25% may apply depending on the product, manufacturer requirements, and condition of the returned item.

Non-defective products are not returnable after 14 calendar days from delivery.

3. Non-Returnable Products

The following products are final sale and cannot normally be returned or exchanged:

  • Custom-printed, personalized, programmed, or encoded products;
  • Pre-printed cards after the proof and technical specifications have been approved;
  • Products manufactured or ordered specifically for the customer;
  • Opened consumables, including printer ribbons, cleaning products, cards, and similar supplies;
  • Opened software, digital products, downloads, and activated licence keys;
  • Clearance, open-box, discontinued, and final-sale products;
  • Products that have been installed, used, modified, or damaged;
  • Products with missing or altered serial numbers, labels, packaging, accessories, or components.

4. Defective Products

Contact Aptika promptly if you believe that a product is defective.

Aptika may ask you to complete reasonable troubleshooting with Aptika or the manufacturer before authorizing a return. A manufacturer support case number may be required when it is part of the applicable warranty procedure.

Depending on the product, warranty, and circumstances, an approved defective product may be repaired, replaced, credited, or refunded.

Do not ship a defective product until Aptika or the manufacturer has provided the applicable return instructions.

5. Damaged or Incorrect Shipments

Contact Aptika promptly if a shipment arrives damaged or if you receive a product different from the one ordered.

Keep the product, shipping carton, packaging materials, carrier labels, and all included components until the claim has been resolved.

Aptika may request photographs or other information required to process the claim with the carrier, distributor, or manufacturer.

When the return results from an Aptika shipping error, Aptika will arrange the appropriate correction and cover reasonable return shipping costs.

6. Return Shipping

Customers are responsible for securely packaging returned products and for all return shipping costs associated with non-defective products.

Original shipping charges, expedited shipping charges, duties, brokerage fees, and other delivery-related charges are non-refundable unless the return results from an Aptika error or applicable law requires otherwise.

Aptika recommends using a trackable and insured shipping service. Aptika is not responsible for a return shipment that is lost or damaged before it is received.

7. Inspection, Credits, and Refunds

All returned products are inspected before a credit, replacement, or refund is approved.

Aptika may reduce or refuse a credit when a returned product is incomplete, used, damaged, improperly packaged, or otherwise does not meet this Policy.

When a refund is approved, it will normally be issued to the original payment method when possible. Processing times may vary depending on the payment provider.

8. Exchanges

Exchanges are subject to product availability and the conditions of this Policy. Aptika may process an exchange as a return followed by a new order.

Any price difference, taxes, and shipping charges associated with the replacement product remain payable by the customer unless the exchange results from an Aptika error.

9. Consumer Rights

Nothing in this Policy limits any warranty, statutory right, or remedy that cannot legally be excluded.

10. Contact Us

To request an RMA or ask a question about a return, contact: sales @ aptika . com